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eBay’s Longstanding 'Access Denied' Error: A Tech Failure Years in the Making

eBay’s Longstanding 'Access Denied' Error: A Tech Failure Years in the Making
Photo by Oberon Copeland @veryinformed.com / Unsplash

For years now, countless eBay users—especially those running businesses on the platform—have faced an infuriating and seemingly random obstacle: the Access Denied error message. No explanation, no real workaround—just a dead end. What’s worse is that this isn’t a new issue. It’s been happening for years, and eBay has continuously acknowledged the problem... without actually fixing it.

Error message shown randomly to user of eBay.com for years now.

This isn’t a rare glitch or an isolated bug. It’s a systemic failure that impacts people across browsers, locations, and devices. You could be simply trying to check your listings, manage inventory, or communicate with a buyer, and suddenly—Access Denied. Try another browser? Same result. Clear your cache? Nothing. Switch networks? Sometimes it helps, sometimes it doesn’t. For professional sellers who depend on consistent access, this is more than an annoyance—it’s a business risk. Missed orders, lost time, and ultimately lost revenue.

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eBay has publicly claimed they are "aware" of the issue and "working on a fix." But how long does it take a multi-billion dollar tech company to resolve a fundamental access problem on their own platform? Apparently, years. The language they use feels like corporate autopilot—empty reassurances that lead nowhere. At this point, it's hard not to see it as indifference.

If this issue occurred on Amazon, Etsy, or any competing platform, it would have been patched in weeks—maybe days. But on eBay, it drags on with no end in sight. It reflects poorly on their technical infrastructure, their internal communication, and most of all, their respect for the users who keep the platform alive. The fact that eBay sellers—some of whom run full-time businesses—have to deal with this kind of avoidable disruption is unacceptable.

eBay’s failure to fix the Access Denied error is not just a minor oversight. It’s emblematic of a broader negligence in platform maintenance and user support. A marketplace that prides itself on empowering small businesses shouldn’t be comfortable breaking access to those businesses' backends for years without resolution.

At this point, it’s not a bug. It’s negligence. eBay owes its users more than vague promises—they owe them a functioning platform.